FAQ

SL122M-RED

Camera won't power up
  1. Make sure that you have installed eight batteries in the battery compartment, filling battery all spaces with no “gaps”. We recommend using new eight high quality 1.5V AA
  2. Make sure that the batteries are installed correctly, observing proper polarity. Always place the negative (flat) end of each battery in contact with the spring side of its slot inside the camera.
  3. After moving the switch from “OFF” to “SET” or “ON”, make sure that the switch is correctly in position to ensure the proper mode (avoid positions “between two modes).
Forget your password? How to reset the password?
  1. Press and HOLD the RIGHT key.
  2. Move the power switch to SET position.
  3. The camera turns on and password cleared. (Note: the camera would be reset to default settings.)
Camera stops taking images or won't take images
  1. Make sure that the camera power switch is in the “ON” position and not in the “OFF” or “SET”
  2. Make sure the camera had been powered up for more than 30 seconds to ensure the PIR sensors have been fully activated.
  3. Check the “Detection Delay” menu option in SET mode, which is the delay between current capture and next capture, set “Detection Delay” to a lower value if you want more captures.
  4. Please make sure that the SD card doesn’t reach capacity. The default option is “Loop Recording” disabled, the camera will stop taking images when the SD card reaches capacity.
  5. Make sure that you are using a good quality SD card in your camera. We recommend SD/SDHC/SHXC Class10 brand memory card (max capacity 128GB), such as SanDisk, Kingston, Toshiba, Samsung, etc.
  6. IMPORTANT: If you have used an SD card in another device before inserting it in your camera, you might want to try formatting the card using the “Format SD Card” menu option in SET mode (make sure you have backed up any important files first, as formatting will erase all previous files). In some cases, other devices may change the formatting of the SD card so that it will not work properly with the camera. Or if the SD card has been used for a long time, the SD card might be in unstable status and not able to accept data writing into, in this case, the camera behaves as not triggering and not taking pictures. so please re-format SD card and try again.
  7. IMPORTANT: Check the batteries to make sure their power level is sufficient. If you are using rechargeable batteries, it would not take nighttime pictures or videos due to the low battery voltage and rechargeable batteries voltage generally drop down quickly. Please use 1.5V batteries instead.
  8. Run motion detection test by “Motion Test” menu option to check whether the motion sensor does work.
Is it okay to use rechargeable NiMH batteries or lithium batteries?

Yes. Lithium batteries are better used in cold weather. We recommend using new eight 1.5V Lithium AA batteries (Energizer brand) to get maximum batteries lifetime. NiMH rechargeable batteries can also be used, but they might have a shorter life span due to their reduced efficiency over time and at low temperature, might not work well to take night picture or video as due to their lower voltage of 1.2V or less. Don’t use the batteries’ voltage greater than 1.5V which would damage the camera. Don’t mix old and new batteries. Don’t mix batteries type.

Still Photo and/or Video Quality Problems
  1. Short video clips—not recording to the length set
    a. Check to make sure that the SD card is not full.
    b. Make sure that the camera has good batteries in it. Near the end of the battery life, the camera may choose to record shorter video clips to conserve power and make sure that night vision clips quality is relatively acceptable.
  2. Night photos or videos appear too dark
    a. Check the battery indicator icon to see if battery power is full. The flash will stop operating near the end of the battery life.
    b. You will get the best results when the subject is within the ideal flash range, no farther than 100′ (30m) from the camera. Subjects may appear too dark at greater distances.
  3. Night photos or videos appear too bright/blurred
    a. You will get the best results when the subject is within the ideal flash range, no closer than 10′(3m) from the camera. Subjects may appear too light at closer distances.
    b. Adjust the camera installation position to make sure the orientation of the camera view angle is as parallel as possible to the ground.
    c. Contact our customer service or visit our website to find if there is upgraded firmware available as commonly firmware can fix the issues.
  4. Daytime photos or videos appear too bright
    a. Make sure that the camera is not aimed at the sun or other light sources during the day.
  5. Photos with streaked subject
    a. Please contact our customer support email and attach the pictures.
  6. Red, green or blue color cast
    a. Under certain lighting conditions, the sensor can become confused resulting in poor color images.
    b. If this is seen on a consistent basis, then the sensor may need servicing. Please contact our customer support email and attach the pictures.
Camera takes great day time pictures, but night time pictures are all black.
  1. Manually take pictures at low lighting place in SET mode (such as at dark room indoor).
  2. Review the pictures on camera screen or your computer, if they are still all back, please check the version (by ‘”Version” menu option), send the version and the black pictures to our support email for further assistance.
Camera takes continuous images of no subject

A camera has what is known as a “false trigger” if the PIR sensor thinks that there is motion and heat in front of the camera lens when there is no subject in the image. These “False Triggers” are the result of placing the camera in an environment where there is motion associated with tree branches creating mo­tion in front of the camera or an area where there is high heat in the foreground and any motion from wind could set off the camera. Setting a camera up over water is also a potential cause for this issue. To remedy this situation:

  1. Try moving the camera to an area that does not have any of these issues or try changing the sensor level on the menu settings.
  2. If the camera continues to take images when there is no subject in them, try placing the camera in an inside environment and aiming at a location where there is no motion.
  3. If the camera continues to show issues, then there is probably an electronic component issue. If this is the case, please contact our customer service to send the camera back for repair.
Battery life is shorter than expected
  1. Battery life will vary with operating temperature and the number of images taken over time. Typically, the camera will be able to capture several thousand images before the batteries die.
  2. Check to make sure you have used new batteries. We recommend using eight good quality lithium AA 1.5V batteries in all cameras to obtain maximum battery life.
  3. Make sure that the power switch was turned to the “ON” position and that the camera was not left in “SET” mode while in the field.
  4. Make sure that you are using a good quality name brand SD card in your camera. Our experience indicates that poor quality SD cards can sometimes reduce your camera battery life.
There are problems with SD card access, such as the inability to delete photos, read/open photos or videos, etc.

This trail camera supports standard SD/SDHC/SDXC memory card (max capacity 128GB). In general, for better performance we recommend using brand SD card, such as SanDisk, Kingston, Toshiba, Samsung, etc. When you first use the SD card with your camera, please format your SD card by using “Format SD Card” menu option. Our experience indicates sometimes SD card might be in damaged or unstable condition, please replace SD card and try again. Or using SD card reader or computer slot, try to access it and check if the SD card does work.

Photos Do Not Capture Subject of Interest
  1. Check the “PIR sensitivity” menu option. For warm environmental conditions, set the “PIR sensitivity” to “High” and for cold weather use, set the sensor for “Low”.
  2. Try to set your camera up in an area where there is not a heat source in the camera’s line of sight.
  3. In some cases, setting the camera near water will make the camera take images with no subject in them. Try aiming the camera over ground.
  4. Try to avoid setting the camera up on small trees that are prone to being moved by strong winds.
  5. Remove any limbs which are right in front of the camera lens.
PIR Sensor LED Flashes/Doesn't Flash
  1. When the camera is in the “SET” mode, a special red LED on the front of the camera will flash when it senses motion. This is for setup purposes only and will help the user aim the camera.
  2. During use, the LED will not flash when the camera takes an image. This is to help keep the camera hidden from game.
Does the camera have a port for an external power?

Yes. The port is on the bottom of the camera. The camera can work with 12V/1A external power adapter/source (user supplied). The cable end of DC must be the circles of 4.0mm outside, 1.7mm inside (that is 4.0×1.7mm) and the central contact point is positive polarity. It is easy to find the cable or adapter on Amazon (searching the items by “DC 12V 1A 4.0×1.7), or electronic marketplace.

GardePro A3

Camera won't power up
  1. Make sure that you have installed eight batteries in the battery compartment, filling battery all spaces with no “gaps”. We recommend using new eight high quality 1.5V AA
  2. Make sure that the batteries are installed correctly, observing proper polarity. Always place the negative (flat) end of each battery in contact with the spring side of its slot inside the camera.
  3. After moving the power switch from “OFF” to “SET” or “ON”, make sure that the switch is correctly in position to ensure the proper mode (avoid positions “between two modes).
Forget your password? How to reset the password?
  1. Press and HOLD the RIGHT key.
  2. Move the power switch to SET position.
  3. The camera turns on and password cleared. (Note: the camera would be reset to default settings.)
Camera stops taking images or won't take images
  1. Make sure that the camera power switch is in the “ON” position and not in the “OFF” or “SET”
  2. Make sure the camera had been powered up for more than 30 seconds to ensure the PIR sensors have been fully activated.
  3. Check the “Detection Delay” menu option in SET mode, which is the delay between current capture and next capture, set “Detection Delay” to a lower value if you want more captures.
  4. Please make sure that the SD card doesn’t reach capacity. The default option is “Loop Recording” disabled, the camera will stop taking images when the SD card reaches capacity.
  5. Make sure that you are using a good quality SD card in your camera. We recommend SD/SDHC/SHXC Class10 brand memory card (max capacity 128GB), such as SanDisk, Kingston, Toshiba, Samsung, etc.
  6. IMPORTANT: If you have used an SD card in another device before inserting it in your camera, you might want to try formatting the card using the “Format SD Card” menu option in SET mode (make sure you have backed up any important files first, as formatting will erase all previous files). In some cases, other devices may change the formatting of the SD card so that it will not work properly with the camera. Or if the SD card has been used for a long time, the SD card might be in unstable status and not able to accept data writing into, in this case, the camera behaves as not triggering and not taking pictures. so please re-format SD card and try again.
  7. IMPORTANT: Check the batteries to make sure their power level is sufficient. If you are using rechargeable batteries, it would not take nighttime pictures or videos due to the low battery voltage (generally nominal 1.2V and drops down quickly). Please use 1.5V batteries instead.
  8. Run motion detection test by “Motion Test” menu option to check whether the motion sensor does work.
Is it okay to use rechargeable NiMH batteries or lithium batteries?

Yes. Lithium batteries are better used in cold weather. We recommend using new eight 1.5V Lithium AA batteries (Energizer brand) to get maximum batteries lifetime. NiMH rechargeable batteries can also be used, but they might have a shorter life span due to their reduced efficiency over time and at low temperature, might not work well to take night picture or video as due to their lower voltage of 1.2V or less. Don’t use the batteries’ voltage greater than 1.5V which would damage the camera. Don’t mix old and new batteries. Don’t mix batteries type.

Still Photo and/or Video Quality Problems
  1. Short video clips—not recording to the length set
    1. Make sure that the camera has good batteries in it. Near the end of the battery life, the camera may choose to record shorter video clips to conserve power and make sure that night vision clips quality is relatively acceptable.
  2. Night photos or videos appear too dark
    1. Check the battery indicator icon to see if battery power is full. The flash will stop operating near the end of the battery life.
    2. You will get the best results when the subject is within the ideal flash range, no farther than 100′ (30m) from the camera. Subjects may appear too dark at greater distances.
Camera takes great day time pictures, but night time pictures are all black.
  1. Manually take pictures at low lighting place in SET mode (such as at dark room indoor).
  2. Review the pictures on camera screen or your computer, if they are still all back, please check the version (by ‘”Version” menu option), send the version and the black pictures to our support email for further assistance.
Camera takes continuous images of no subject

A camera has what is known as a “false trigger” if the PIR sensor thinks that there is motion and heat in front of the camera lens when there is no subject in the image. These “False Triggers” are the result of placing the camera in an environment where there is motion associated with tree branches creating mo­tion in front of the camera or an area where there is high heat in the foreground and any motion from wind could set off the camera. Setting a camera up over water is also a potential cause for this issue. To remedy this situation:

  1. Try moving the camera to an area that does not have any of these issues or try changing the sensor level on the menu settings.
  2. If the camera continues to take images when there is no subject in them, try placing the camera in an inside environment and aiming at a location where there is no motion.
  3. If the camera continues to show issues, then there is probably an electronic component issue. If this is the case, please contact our customer service to send the camera back for repair.
Battery life is shorter than expected
  1. Battery life will vary with operating temperature and the number of images taken over time. Typically, the camera will be able to capture several thousand images before the batteries die.
  2. Check to make sure you have used new batteries. We recommend using eight good quality lithium AA 1.5V batteries in all cameras to obtain maximum battery life.
  3. Make sure that the power switch was turned to the “ON” position and that the camera was not left in “SET” mode while in the field.
  4. Make sure that you are using a good quality name brand SD card in your camera. Our experience indicates that poor quality SD cards can sometimes reduce your camera battery life.
There are problems with SD card access, such as not being recognized, the inability to delete photos, read/open photos or videos, etc.

This trail camera supports standard SD/SDHC/SDXC memory card (max capacity 128GB). In general, for better performance we recommend using brand SD card, such as SanDisk, Kingston, Toshiba, Samsung, etc. When you first use the SD card with your camera, please format your SD card by using “Format SD Card” menu option. Our experience indicates sometimes SD card might be in damaged or unstable condition, please replace SD card and try again. Or using SD card reader or computer slot, try to access it and check if the SD card does work.

If your SD card was ever formatted in NTFS format on your PC, it is not possible to be recognized by this camera, please reformat your SD card in your camera by “Format SD Card” menu option, restart the camera after the SD card formatted.

Photos Do Not Capture Subject of Interest
  1. Check the “PIR sensitivity” menu option. Set the “PIR sensitivity” to “High” to obtain the highest performance. At normal temperature of 77℉, “High” sensitivity for 82ft detecting distance, “Medium” for 50ft, “Low” for 30ft.
  2. Try to set your camera up in an area where there is not a heat source in the camera’s line of sight.
  3. In some cases, setting the camera near water will make the camera take images with no subject in them. Try aiming the camera over ground.
  4. Try to avoid setting the camera up on small trees that are prone to being moved by strong winds.
  5. Remove any limbs which are right in front of the camera lens.
  6. Don’t install the camera behind the window glass.
Does the camera have a port for an external power?

Yes. The port is on the bottom of the camera. The camera can work with 12V/1A external power adapter/source (user supplied). The cable end of DC must be the circles of 4.0mm outside, 1.7mm inside (that is 4.0×1.7mm) and the central contact point is positive polarity. It is easy to find the cable or adapter on Amazon (searching the items by “DC 12V 1A 4.0×1.7”), or electronic marketplace.